TERMS AND CONDITIONS
Before purchasing one of our trips, we invite you to carefully read the terms and general conditions and all the information reported in this section. The object of the proposed trips is the practice of sporting activity in e-mountain bike / mountain bike. Each description of our trips will contain information on the type of route, the level of difficulty, the daily length of the tours and the physical effort required but, for any doubts, do not hesitate to contact us, we will be happy to support you in choosing the most suitable trip for you. your characteristics and your experience!
You can also always contact our staff for any kind of clarification or additional information you may need.
GENERAL CONDITIONS OF THE TOURIST PACKAGE CONTRACT
INTRODUCTION: CONTENT OF THE TOURIST PACKAGE CONTRACT
In addition to the following general conditions, the description of the tourist package contained in the catalog (online or paper), or in the separate travel program, as well as the booking confirmation that is sent by the organizer to the selling agency, as the traveller's agent. In signing the tourist package purchase and sale proposal, the traveler must keep in mind that it reads and accepts, for himself and for the subjects indicated in the contract, both the tourist package contract as regulated therein, and the warnings and conditions contained therein, and these general conditions.
1. LEGISLATIVE SOURCES
The sale of tourist packages and related tourist services is governed by the Tourism Code (articles 32-51 - novies) as amended by Legislative Decree 62/2018 which implements the EU Directive 2015/2302 and its subsequent amendments and by the provisions of the civil code on transport and mandate, as applicable.
2. ADMINISTRATIVE REGIME
The organizer and the seller of the tourist package, to whom the traveler addresses, must be authorized to carry out their respective activities on the basis of current legislation, including regional or municipal legislation and operate in accordance with the provisions therein. The Organizer and the seller established on the Italian territory must be covered by an insurance contract for civil liability in favor of the traveler for compensation for damages deriving from the violation of the respective obligations assumed with the respective contracts. The tourist package organization contracts are backed by insurance policies or bank guarantees which, in the event of insolvency or bankruptcy of the organizer or the seller, guarantee, without delay at the request of the traveler, the reimbursement of the price paid for the purchase of the package and the immediate return of the traveler in the event that the package includes the transport of the traveler, as well as, if necessary, the payment of food and accommodation before the return. This obligation also applies to professionals who facilitate related tourist services, for the reimbursement of all payments they receive from travelers,
For the purposes of this contract, the following definitions apply:
- to) "Traveler": anyone who intends to conclude a contract, signs a contract or is authorized to travel on the basis of a package travel contract or related travel service;
- b) "Professional": any public or private natural or legal person who, in the context of his commercial, industrial, craft or professional activity, acts, in contracts for a tourist package or connected tourist service, including through another person who works in his name or for your account, as an organizer, seller, professional who facilitates related tourist services or as a supplier of tourist services, in accordance with current legislation;
- c) "Organizer": a professional who combines packages and sells them or offers them for sale directly or through or together with another professional, or the professional who transmits the data relating to the traveler to another professional in accordance with letter c), number 2.4) of the art. 33 of the tourism code;
- d) “Seller”: the professional other than the organizer who sells or offers for sale combined packages by an organizer;
- And) "Establishment": the establishment defined by article 8, paragraph 1, letter e), of the legislative decree 26 March 2010, n. 59;
- f) "Durable medium": any tool that allows the traveler or professional to keep the information that is personally addressed to him in order to be able to access it in the future for a period of time appropriate to the purposes for which they are intended and that allows the identical reproduction of the information memorized;
- g) “Unavoidable and extraordinary circumstances”: a situation beyond the control of the party invoking such a situation and the consequences of which would not have been avoided even by taking all reasonable measures;
- h) "Lack of conformity": a non-fulfillment of the tourist services included in a package;
- the) "Minor": person under the age of 18;
- l) "return": the return of the traveler to the place of departure or to another place agreed by the contracting parties.
4. CONCEPT OF TOURIST PACKAGE AND RELATED TOURIST SERVICE
4.1. A "tourist package" is the combination of at least two different types of tourist services (ie: 1. passenger transport; 2. accommodation that is not an integral part of passenger transport and is not intended for residential purposes or for courses long-term language; 3. the rental of cars, other vehicles or motor vehicles and requiring a category A driving license; 4. any other tourist service that is not an integral part of one of the tourist services referred to in numbers 1 ), 2) or 3), and is not a financial or insurance service, nor qualifying as a "supplementary tourist service") for the purposes of the same trip or vacation, if at least one of the following conditions occurs:
1) these services are combined by a single professional, even at the request of the traveler or in accordance with his / her selection, before a single contract is concluded for all services;
2) these services, even if concluded with separate contracts with individual tourism service providers, are:
2.1) purchased at a single point of sale and selected before the traveler agrees to payment;
2.2) offered, sold or billed at a flat rate or global price;
2.3) advertised or sold under the name "package" or similar name;
2.4) combined after the conclusion of a contract with which the professional allows the traveler to choose from a selection of different types of tourist services, or purchased from distinct professionals through connected online booking processes where the traveler's name, payment details and the e-mail address is transmitted by the professional with whom the first contract is concluded to one or more professionals and the contract with the latter or these latter professionals is concluded at the latest 24 hours after the confirmation of the booking of the first tourist service ;
4.2. A "connected tourist service" is understood to mean at least two different types of tourist services purchased for the purpose of the same trip or vacation, which do not constitute a package, and which entail the conclusion of separate contracts with individual tourist service providers, if a professional alternatively facilitates: 1) at the time of a single visit or a single contact with its sales point, the separate selection and separate payment of each tourist service by travelers; 2) the targeted purchase of at least one additional tourist service from another professional when this purchase is concluded within 24 hours of confirming the booking of the first tourist service.
5. TRAVELER INFORMATION
5.1. Before the conclusion of the package travel contract or a corresponding offer, the organizer and the seller provide the traveler with the relevant "standard information form" and communicate the following information to the traveler:
- to) the main characteristics of the tourist services, such as: 1) the destination or destinations of the trip, the itinerary and periods of stay with relative dates and, if accommodation is included, the number of nights included;
2) the means, the characteristics and the categories of transport, the places, the dates and times of departure and return, the duration and the place of intermediate stop and the connections; in the event that the exact time has not yet been established, the organizer and, if applicable, the seller, inform the traveler of the approximate time of departure and return; 3) the location, the main characteristics and, where applicable, the tourist category of the accommodation in accordance with the regulations of the country of destination; 4) the meals provided; 5) visits, excursions or other services included in the agreed total price of the package; 6) the tourist services provided to the traveler as a member of a group and, in this case, the approximate size of the group; 7) the language in which the services are provided; 8) if the trip or vacation is suitable for people with reduced mobility and, at the request of the traveler, precise information on the suitability of the trip or vacation that takes into account the needs of the traveler;
- b) the commercial name and geographical address of the organizer and the seller, their telephone numbers and e-mail addresses;
- c) the total price of the package including taxes and all rights, taxes and other additional costs, including any administrative and file management costs, or, if these are not reasonably calculable before the conclusion of the contract, an indication of the type additional costs that the traveler may still have to bear;
- d) the methods of payment, including any amount or percentage of the price to be paid as an advance and the calendar for paying the balance, or the financial guarantees that the traveler is required to pay or provide;
- And) the minimum number of people required for the package and the deadline referred to in Article 41, paragraph 5, letter a), before the start of the package for the possible termination of the contract in case of failure to reach the number;
- f) general information concerning passport and visa conditions, including approximate times for obtaining visas and health formalities in the country of destination;
- g) information on the traveller's right to withdraw from the contract at any time before the start of the package upon payment of adequate withdrawal costs, or, if applicable, the standard withdrawal costs requested by the organizer;
- h) information on the optional or compulsory subscription of an insurance that covers the costs of unilateral withdrawal from the contract by the traveler or the costs of assistance, including return, in the event of accident, illness or death;
- the) the details of the coverage to protect in the event of insolvency or bankruptcy as well as the insurance contract for civil liability in favor of the traveler;
- l) information on the identity of the operating air carrier, if not known at the time of booking, according to art.11 Reg. Ce 2111% 005 (Art. 11, paragraph 2 Reg. Ce 2111/05: "If the identity of the actual air carrier or actual air carriers is not yet known at the time of booking, the air carriage contractor ensures that the passenger is informed of the name of the carrier or air carriers that will operate as actual air carriers for the flight (s) In this case, the air transport contractor will ensure that the passenger is informed of the identity of the actual carrier or carriers as soon as their identity has been ascertained and their possible ban on operations in the European Union "
5.2. For tourist package contracts stipulated by telephone, the organizer or professional provides the traveler with the information required by the "standard information form" referred to in Annex A, part II, of the tourism code.
5.1. In consideration of the large advance with which the catalogs containing the information relating to the methods of use of the services are published, it should be noted that the times and routes of the flights indicated in the acceptance of the proposal for the sale of services may be subject to variations as they are subject to subsequent validation. ; the final flight times will be communicated in the days prior to departure and return. It should be noted that charter flights are not, by definition, subject to systematic scheduling.
5.2. As required by art. 6.2 of EC Regulation 2027/97, at the request of passengers, information will be provided on the provisions regarding the liability of the Community air carrier for death, injury and personal injury, on insurance coverage obligations, as well as information on the timing of advance payments in against the natural person entitled to indemnity.
6. PURCHASE PROPOSAL - RESERVATIONS
6.1. At the time of the conclusion of the tourist package contract or, in any case, as soon as possible, the organizer or the seller, provides the traveler with a copy or confirmation of the contract su a durable medium.
6.2 The traveler has the right to a paper copy if the tourist package contract has been stipulated in the simultaneous physical presence of the parties.
6.3. With regard to contracts negotiated away from business premises, defined in Article 45 paragraph 1, lett. h), of the d. lgs. 206/2005, a copy or confirmation of the travel package contract is provided to the traveler on paper or, if the traveler agrees, on another durable medium.
6.4. The tourist package contract is considered perfected, with consequent conclusion of the contract, only when the organizer sends confirmation, also by electronic system, to the traveler at the seller.
6.5 The traveler must communicate to the seller, before booking, any specific requests that are considered the subject of the contract only if possible, reported in writing in the contract and accepted by the organizer.
6.6 Travel documents (e.g. vouchers) will be delivered to the traveler in good time before departure and the traveler must keep them and carry them with him during the trip, in order to use the regularly booked services, together with any other documents (e.g. airline tickets) delivered by the seller. The traveler is required to verify the correctness of the data reported on the aforementioned documents and on the travel contract and to immediately notify the seller of any errors. The traveler must communicate the data of the participants to the organizer exactly as reported on the personal identity documents.
6.7. Any excursions, services or services purchased and paid for by travelers at their destination are unrelated to this contract. Therefore, no responsibility for this can be ascribed to the organizer or the seller, not even in the event that, as a courtesy, resident staff, companions, guides or local correspondents can take care of their booking.
7. 1. Upon signing the contract, the following must be paid: a) the registration or management fee (see art. 8); b) deposit to the extent indicated by the organizer or the seller. The balance must be paid within the deadline established by the organizer in its catalog or in the booking confirmation.
7.2. Failure to pay the above sums, on the established dates, as well as failure to remit the sums paid by the traveler to the seller to the organizer, will result in the automatic termination of the contract by law to be carried out with simple written communication, by fax or by e-mail. , at the seller, or at the domicile, including electronic, where communicated, of the traveler. The balance of the price is considered to have taken place when the sums reach the organizer directly from the traveler or through the seller.
8. PRICE AND PRICE REVIEW
8.1 The price of the tourist package is determined in the contract, with reference to what is indicated in the catalog or on the organizer's website, or out-of-catalog / tailor-made program and any subsequent updates of the same catalogs or out-of-catalog programs, or on the website. of the Operator. It may be varied, up or down, only as a result of changes in: - the price of passenger transport according to the cost of fuel or other sources of energy; - the level of fees and taxes on tourist services included in the contract imposed by third parties not directly involved in the execution of the package, including landing, disembarkation or embarkation taxes in ports and airports; - exchange rates relevant to the package in question. A price increase is possible only upon communication on durable medium by the organizer to the traveler together with the justification for this increase and the calculation methods, at least 20 days before the start of the package. If the price increase exceeds 8% of the total package price, the following point 9.2 applies.In the event of a price decrease, the organizer has the right to deduct the administrative and management costs of the actual practices from the reimbursement due to the traveler, of which he is required to provide proof at the request of the traveler.
8.2. The price consists of: a) registration fee or file management fee; b) participation fee: expressed in the catalog or in the quotation of the package provided by the seller to the traveler; c) cost of any insurance policies against the risks of cancellation, withdrawal and / or medical expenses or other services requested; d) cost of any visas and entry and exit taxes from the holiday destination countries; e) airport and / or port charges and taxes.
9. MODIFICATION, WITHDRAWAL OF THE ORGANIZER OR CANCELLATION OF THE TOURIST PACKAGE BEFORE DEPARTURE
9.1. Before the start of the package, the organizer can unilaterally change the conditions of the contract other than the price, provided that they are minor changes, communicating them to the traveler on a durable medium, including through the seller.
9.2. If, before the start of the package, the organizer is forced to significantly modify one or more main characteristics of the tourist services or cannot meet the specific requests previously accepted and expressly reported in the contract or proposes to increase the price of the package over 8%, the traveler, within a reasonable period specified by the organizer at the same time as the communication of the change, can accept the proposed change or withdraw from the contract without paying withdrawal costs. In the event of withdrawal, the organizer may offer the traveler a replacement package of equivalent or higher quality. The change communication indicates to the traveler the proposed changes, their impact on the package price, the deadline within which the traveler is required to inform the organizer of his decision and the consequences of the traveler's failure to respond within the aforementioned period as well as the any replacement package offered and the relative price.
9.3. If changes to the travel package contract or the replacement package result in a package of lower quality or cost, the traveler is entitled to an appropriate price reduction.
9.4. In the event of withdrawal from the tourist package contract pursuant to the previous paragraph if the traveler does not accept a replacement package, the organizer reimburses without undue delay and in any case within fourteen days of withdrawal from the contract all payments made by or on behalf of the traveler and the provisions of art. 43, paragraphs 2, 3, 4, 5, 6, 7, 8 tourism code.
9.5. The organizer can withdraw from the tourist package contract and offer the traveler a full refund of the payments made for the package, but is not required to pay additional compensation if: a) the number of people enrolled in the package is lower than the minimum required by the contract and the organizer communicates the withdrawal from the contract to the traveler within the deadline set in the contract and in any case no later than 20 days before the start of the package in in the case of trips lasting more than 6 days, of 7 days before the start of the package in the case of trips lasting between 2 and 6 days, of 48 hours before the start of the package in the case of trips lasting less than 2 days ; b) the organizer is unable to execute the contract due to unavoidable and extraordinary circumstances and communicates the withdrawal from the same to the traveler without undue delay before the start of the package.
10. TRAVELER WITHDRAWAL
10.1. The traveler can withdraw from the contract at any time before the start of the package upon payment of adequate withdrawal costs, or, if applicable, of the standard withdrawal costs (cancellation penalties) provided by the organizer, which depend on the chosen destination and moment in which the traveler withdraws from the departure date. In the absence of specification of the standard withdrawal costs, the amount of the withdrawal costs corresponds to the price of the package minus the cost savings and revenues deriving from the reallocation of tourist services.
10.2. The traveler can take out insurance policies to cover the aforementioned unilateral withdrawal costs by the traveler or assistance costs, including return, in the event of injury, illness or death. Based on the chosen package, the organizer informs the traveler about the optional or compulsory subscription of such insurance.
10.3. The costs of withdrawal are not due for the hypotheses provided for in the previous article 9 point 2. In the event of unavoidable and extraordinary circumstances occurring in the place of destination or in its immediate vicinity and which have a substantial impact on the execution of the package or on the transport of passengers to the destination, the traveler has the right to withdraw from the contract, before the start of the package, without paying withdrawal costs, and to full reimbursement of the payments made for the package, but is not entitled to additional compensation.
10.4. In the case of contracts negotiated away from business premises (as defined by art.45 c.1 letter h) of the consumer code), the traveler has the right to withdraw from the tourist package sale contract within a period of five days from the date of the conclusion of the contract or from the date on which it receives the contractual conditions and preliminary information if later, without penalties and without giving any reasons. In the case of offers with significantly reduced rates compared to current offers, the right of withdrawal is excluded. In the latter case, the organizer documents the change in price by adequately highlighting the exclusion of the right of withdrawal.
11. CHANGES AFTER DEPARTURE
11.1. If due to supervening circumstances not attributable to the organizer it is impossible to provide, during the execution of the contract, a substantial part, in terms of value or quality, of the combination of the tourist services agreed in the tourist package contract, the organizer offers, at no extra charge. price to be paid by the traveler, adequate alternative solutions of quality, where possible equivalent or higher, than those specified in the contract, so that the execution of the package can continue, including the possibility that the return of the traveler to the place of departure is not provided as agreed. If the proposed alternative solutions involve a package of lower quality than that specified in the tourist package contract, the organizer grants the traveler an adequate price reduction.
11.2. The traveler can reject the proposed alternative solutions only if they are not comparable to what was agreed in the tourist package contract or if the price reduction granted is inadequate. 11.3. If it is impossible to arrange alternative solutions or the traveler rejects the proposed alternative solutions, compliant with what is indicated in point 1, the traveler is entitled to a reduction in the price. In the event of non-fulfillment of the offer obligation, point 15.5 11.4 applies. Where, due to supervening circumstances not attributable to the organizer, it is impossible to ensure the return of the traveler as agreed in the tourist package contract, points 15.6 and 15.7 apply.
12. REPLACEMENTS AND TRANSFER OF THE CONTRACT TO ANOTHER TRAVELER
12.1. The traveler can have another person substitute himself as long as:
- a) the organizer is informed no later than seven days before the start of the package; b) the person to whom he intends to transfer the contract satisfies all the conditions for the use of the service and in particular the requirements relating to passport, visas, health certificates; c) the same services or other replacement services can be provided following the replacement; d) all administrative and practical management expenses are paid to the organizer to proceed with the replacement, to the extent that will be quantified before the transfer, providing, at the request of the transferor, the deprivation relating to rights, taxes or other additional costs resulting from the transfer . The transfer costs could include, for example, the purchase of new tickets at the rate available and in effect at the time of the transfer request; it should be noted that ticketing costs are subject to continuous changes and price fluctuations and depend on the booking class, the availability of seats, the type of fare, the class of the flight, the date of issue and the date of the flight.
12.2. The transferor and the transferee of the tourist package contract are jointly and severally liable for the payment of the balance of the price and any rights, taxes and other additional costs, including any administrative and handling costs resulting from this transfer.
12.3. In application of art. 944 of the Navigation Code, the replacement will be possible only with the consent of the carrier.
12.4 If the traveler requests the change of an element and / or tourist service of an already confirmed practice and provided that the request does not constitute a contractual novation and as long as it is possible to implement it, the organizer must pay the administrative and management costs and the costs resulting from the modification itself (in the event that the air ticket office has to be reissued, the transfer will result in the application of the air fare available on that date).
13. OBLIGATIONS OF TRAVELERS
13.1. During the negotiations and in any case before the conclusion of the contract, Italian citizens are provided with general information - updated to the date of printing of the catalog - concerning the conditions regarding passports and visas, including the approximate times for obtaining the visas and health formalities in the country of destination
13.2. For the rules relating to the expatriation of Italian minors, please refer expressly to what is indicated on the website of the State Police. However, it should be noted that minors must be in possession of an individual document valid for expatriation (passport, or for EU countries, identity card valid for expatriation with indication of the parents' names). Minors under the age of 14 and minors for whom authorization issued by the Judicial Authority is required, must follow the instructions indicated on the website of the State Police. www.poliziadistato.it/ Articolo/191/.
13.3. Foreign citizens must be in possession of an individual passport and any entry visa and will be able to find the necessary and updated information through their diplomatic representations in Italy and / or their respective official government information channels.
13.4 Before departure, travelers will check with the competent authorities (for Italian citizens, the local Police Headquarters or the Ministry of Foreign Affairs via the website www.viaggiaresicuri.it or the Telephone Operations Center at 06.491115) that their documents are in compliance with the information provided and to adapt in good time before the start of the package. In the absence of such verification, no responsibility for the non-departure of one or more travelers can be attributed to the seller or the organizer.
13.5 In any case, travelers must inform the seller and the organizer of their citizenship before the booking request and, at the time of departure, they must ensure that they have vaccination certificates, an individual passport and any other document valid for all countries. touched by the itinerary, as well as residence and transit visas and health certificates that may be required.
13.6. In order to assess the socio-political and health security situation and any other useful information relating to the countries and places of destination and in their immediate vicinity and, therefore, the objective usability of the services purchased or to be purchased and any substantial impact on the execution of the package, the traveler will be responsible for obtaining the official information of a general nature from the Ministry of Foreign Affairs, and disclosed through the institutional website of the Farnesina www.viaggiaresicuri.it. The above information cannot be contained in the organizers' catalogs - online or on paper - as they contain general descriptive information and not information subject to change by official authorities. The updated information must therefore be taken by travelers, viewing all the information on the website of the Ministry of Foreign Affairs www.viaggiaresicuri.it ("Countries", "Health on the road" and "Warnings" tabs). According to the principle of diligence of a good father of a family, the traveler is required to verify the correctness of his personal documents and of any minors, as well as to obtain valid documents for expatriation according to the rules of his own State and the conventions that regulate the matter. The traveler must carry out the related formalities also considering that the seller or the organizer are not obliged to provide visas or documents.
13.7. If, on the date of booking, the chosen destination results, from the institutional information channels, a location subject to "discouragement or" warning "for safety reasons, the traveler who subsequently exercises the withdrawal cannot invoke, for the purposes of the exemption or reduction of request for compensation for the withdrawal made, the absence of the contractual cause connected to the security conditions of the country.
13.8. Travelers must comply with the rules of normal prudence and diligence and with the specific rules in force in the destination countries of the trip, with all the information provided to them by the organizer, as well as with the regulations, administrative or legislative provisions relating to the tourist package. Travelers will be held responsible for all damages that the organizer and / or the seller may suffer also due to failure to comply with the above obligations, including the expenses necessary for their repatriation. Furthermore, the organizer may require the traveler to pay a reasonable cost for the assistance provided, if the problem is caused intentionally by the traveler or through his own fault, within the limits of the expenses incurred.
13.9. The traveler is required to provide the organizer or the seller with all the documents, information and elements in his possession useful for exercising the right of recourse against the subjects who caused or contributed to the occurrence of the circumstances or event from which the compensation, price reduction, compensation or other obligations in question are derived, as well as the subjects required to provide assistance and accommodation services under other provisions, in the event that the traveler cannot return to the place of departure , as well as for the exercise of the right of subrogation towards third parties responsible for the damage and is responsible towards the organizer for the damage caused to the right of subrogation.
13.10. The traveler must always promptly communicate to the organizer, also through the seller, any lack of conformity found during the execution of the package, as indicated in the following article 15.
14. HOTEL CLASSIFICATION
The official classification of hotels is provided in the catalog or in other informative material only on the basis of the express and formal indications of the competent authorities of the country in which the service is provided. In the absence of official classifications recognized by the competent Public Authorities of the EU member countries to which the service refers, or in the case of structures marketed as a "Tourist Village", the organizer reserves the right to provide its own description of the accommodation facility, such as to allow an evaluation and consequent acceptance of the same by the traveler.
15. LIABILITY OF THE ORGANIZER FOR INCORRECT EXECUTION OF THE PACKAGE
15.1 Pursuant to art. 42 tourism code, the organizer is responsible for the execution of all tourist services provided for in the tourist package contract, regardless of whether such tourist services must be provided by the organizer himself, by his auxiliaries or persons in charge when acting in the exercise of their functions, by third parties whose work it uses or by other suppliers of tourist services, pursuant to art. 1228 of the civil code.
15.2. The traveler, pursuant to articles 1175 and 1375 of the civil code, informs the organizer, directly or through the seller, promptly, taking into account the circumstances of the case, of any lack of conformity detected during the execution of a tourist service provided for by the tourist package.
15.3. If one of the tourist services is not performed as agreed in the tourist package contract, the organizer remedies the lack of conformity, unless this is impossible or excessively burdensome, taking into account the extent of the lack of conformity and the value of the tourist services affected by the defect. If the organizer does not remedy the defect, point 16 applies.
15.4. Without prejudice to the exceptions referred to in the previous paragraph, if the organizer does not remedy the lack of conformity within a reasonable period set by the traveler in relation to the duration and characteristics of the package, with the complaint made promptly pursuant to point 13.2, the traveler can remedy the defect personally and request reimbursement of the necessary expenses, provided they are reasonable and documented; if the organizer refuses to remedy the lack of conformity or if it is necessary to remedy it immediately, the traveler does not need to specify a deadline.
15.5. If a lack of conformity, pursuant to article 1455 of the Italian Civil Code, constitutes a non-fulfillment of not insignificant importance of the tourist services included in a package and the organizer has not remedied it within a reasonable period established by the traveler in relation to the duration and characteristics of the package, with the complaint made pursuant to point 15.2, the traveler can, without expenses, terminate the tourist package contract by right and with immediate effect or, if necessary, request, pursuant to point 16 below, a reduction of the price, except in any case for any compensation for damages. In the event of termination of the contract, if the package included the transport of passengers, the organizer also provides for the return of the traveler with an equivalent transport without undue delay and without additional costs for the traveler.
15.6. Where it is impossible to ensure the return of the traveler, the organizer bears the costs of the necessary accommodation, where possible of a category equivalent to what was provided for by the
contract, for a period not exceeding 3 nights per traveler or for any longer period provided for by the European Union legislation relating to passenger rights, applicable to the relevant means of transport.
15.2. The cost limitation referred to in paragraph 15.6 above does not apply to persons with reduced mobility, as defined by art. 2, par. 1, lett. a), of Reg. (EC) no. 1107/2006, and their companions, pregnant women, unaccompanied minors and people in need of specific medical assistance, provided that the organizer has received notice of their particular needs at least 48 hours before the start of the package.
16. PRICE REDUCTION AND COMPENSATION FOR DAMAGES
16.1. The traveler is entitled to an adequate price reduction for the period during which there was a lack of conformity, unless the organizer proves that this defect is attributable to the traveler.
16.2. The traveler has the right to receive adequate compensation from the organizer for any damage he may have suffered as a result of a lack of conformity.
16.3 The traveler is not awarded compensation for damages if the organizer proves that the lack of conformity is attributable to the traveler or to a third party unrelated to the provision of the tourist services included in the tourist package contract and is unpredictable or unavoidable or is due to unavoidable circumstances and extraordinary.
16.4. The organizer is subject to the limitations provided for by the international conventions in force that bind Italy or the EU, relating to the extent of the compensation or to the conditions to which it is due by a supplier providing a tourist service included in a package.
16.5. The tourist package contract may provide for the limitation of the compensation due by the organizer, except for personal injury or those caused intentionally or through negligence, provided that this limitation is not less than three times the total price of the package.
16.6. Compensation or price reduction granted under the Tourism Code and compensation or price reduction granted under other applicable EU regulations and international conventions must be deducted from each other.
17. OBLIGATION OF ASSISTANCE
17.1 The organizer provides adequate assistance without delay to the traveler who is in difficulty even in the circumstances referred to in point 15.7, in particular by providing appropriate information regarding health services, local authorities and consular assistance and assisting the traveler in carrying out remote communications and helping him find alternative tourist services.
17.2 The traveler can direct messages, requests or complaints relating to the execution of the package directly to the seller through whom he purchased it, who, in turn, promptly forwards such messages, requests or complaints to the organizer.
18. LIABILITY OF THE SELLER
The seller must indicate his quality and is solely responsible for the execution of the mandate given to him by the traveler with the travel brokerage contract, regardless of whether the service is provided by the seller himself, by his auxiliaries or persons in charge when acting in the exercise of their functions or by third parties whose work they make use of, as the fulfillment of the obligations assumed must be assessed with regard to the diligence required for the exercise of the corresponding professional activity.
19. INSURANCE AGAINST CANCELLATION AND REPATRIATION EXPENSES
If not expressly included in the price, it is possible and advisable to take out special insurance policies at the time of booking at the offices of the organizer or seller to cover the costs of withdrawal (always due except for the specific exceptions provided for by the tourism code) of which in point 10, as well as those deriving from accidents and / or illnesses that also cover the costs of repatriation and for the loss and / or damage of luggage. The rights arising from the insurance contracts must be exercised by the traveler directly against the contracting insurance companies, under the conditions and in the manner provided for in the policies themselves, paying attention, in particular, to the timing for opening the claim, to the deductibles, limitations and exclusions. The insurance contract in place between the traveler and the insurance company has the force of law between the parties and has its effects between the traveler and the insurance company pursuant to art. 1905 cc
Travelers, at the time of booking, must notify the seller of any specific needs or problems for which it is necessary and / or appropriate to issue policies other than those proposed or included in the package price.
20. ALTERNATIVE DISPUTE RESOLUTION INSTRUMENTS
The organizer will provide the traveler with information regarding any existing complaints handling procedures and alternative dispute resolution mechanisms (ADR - Alternative Dispute Resolution), pursuant to Legislative Decree 6 September 2005, n. 206 and, if present, to the ADR body by which the trader is governed and to the online dispute resolution platform pursuant to Regulation (EU) no. 524/2013.
21. GUARANTEES TO THE TRAVELER
21.1. The organizer and the seller established in Italy are covered by an insurance contract for civil liability in favor of the traveler for compensation for damages deriving from the violation of the respective obligations assumed with the respective contracts.
21.2. Travel package organization contracts are backed by insurance policies or bank guarantees which, for travel abroad and travel taking place within a single country, including travel to Italy, in cases of insolvency or bankruptcy of the The organizer or the seller guarantee, without delay at the request of the traveler, the reimbursement of the price paid for the purchase of the package and the immediate return of the traveler in the event that the package includes the transport of the traveler, as well as, if necessary, payment of food and accommodation before returning. As an alternative to reimbursement of the price or immediate return, the continuation of the package can be offered to the traveler in the manner referred to in articles 40 and 42 of the tourism code.
21.3 The same guarantees are provided by professionals who facilitate connected tourist services for the reimbursement of all payments they receive from travelers, to the extent that a tourist service that is part of a connected tourist service is not carried out due to the state of insolvency or failure of professionals.
22. INDIVIDUAL TOURIST SERVICES AND RELATED TOURIST SERVICES
Contracts relating to the offer of the transport service only, the accommodation service only, or any other separate tourist service, cannot be configured as a negotiating case of travel organization or tourist package, do not enjoy the protections provided for by tourism code and the contractual conditions of the individual supplier will apply. The responsibility for the correct fulfillment of the contract lies with the service provider. In case of booking of connected tourist services, the traveler has a protection aimed at reimbursing the payments received for services not provided due to the insolvency of the professional who collected the sums paid by the traveler. This protection does not provide for any reimbursement in the event of the insolvency of the relevant service provider.
INFORMATION PURSUANT TO REG. (EC) no. 2027/97 (Liability of the air carrier in case of accidents)
Compensation in the event of death or injury: There are no financial limits on liability in the event of passenger injury or death. For damages up to 100,000 SDRs (equivalent to approximately 121,000 euros) the air carrier cannot contest claims for compensation. Beyond this amount, the air carrier can contest a claim for compensation only if it is able to prove that the damage is not attributable to it - Advance payments: in the event of injury or death of a passenger, the carrier must pay within 15 days from the identification of the person entitled to compensation, an advance payment to meet immediate economic needs. In the event of death, the advance payment cannot be less than 16,000 SDRs (equivalent to approximately 19,400 euros) - delays in passenger transport: In case of delay, the carrier is liable for the damage unless it has taken all measures possible to avoid it or that it was impossible to take such measures. Liability for damage is limited to 4,150 SDRs (equivalent to approximately 5,000 euros) - Baggage delays: In case of delay, the air carrier is liable for the damage unless it has taken all possible measures to avoid it or that it was impossible to take such measures. Liability for damage is limited to 1,000 SDRs (equivalent to approximately 1200 euros) - Destruction, loss or damage of baggage: The air carrier is liable in the event of destruction, loss or damage of baggage up to 1,000 SDRs (equivalent to approximately 1200 EUR). In the case of checked baggage, the air carrier is responsible for the damage even if its behavior is exempt from fault, except for a defect inherent in the baggage itself. For unchecked baggage, the air carrier is only liable if the damage is attributable to it - Higher liability limits for baggage: Passengers can benefit from a higher liability limit by making a special declaration, at the latest on at the time of check-in, and by paying a supplement - Complaints relating to baggage: In the event of damage, delay, loss or destruction during the transport of the baggage, the passenger must make a written complaint to the carrier as soon as possible. In the event that the checked baggage is damaged, the passenger must complain in writing within 7 days, and in the event of delay within 21 days, from the date on which the baggage was made available to the passenger - Liability of the contracting carrier and the Acting Carrier: If the air carrier operating the flight is not the contracting air carrier, the passenger has the right to make a claim or complaint to both. If the name or code of an air carrier appears on the ticket, this carrier is the contracting carrier - Time limits for action for compensation: Legal action must be taken within two years from the date of arrival or from the date on which the flight would have been due arrive.
Mandatory communication pursuant to art. 17 L. 38/2006 "The Italian law punishes crimes concerning prostitution and child pornography with imprisonment, even if committed abroad".
It forms an integral part of the General Contract Conditions for the Sale of Tourist Packages.
Technical Organization 4Guimp Travel License n. 509I2344
4Guimp Travel has stipulated, pursuant to Article 47 paragraph 2, Legislative Decree 62/2018, a professional civil liability policy with TUA Assicurazioni n. 40324512000562
The tourist packages sold with the contract governed by these general conditions, are assisted by a guarantee for the reimbursement of the price paid for the purchase of the tourist package and the immediate return of the tourist, in cases of insolvency or bankruptcy pursuant to what provided for by the 2nd paragraph of art. 47 of the Tourism Code. For this purpose 4Guimp Travel declares to adhere to having subscribed TUA Assicurazioni policy n. 40324512000567. Travelers can contact this entity or, if necessary, the authority such as the Antitrust Authority, based in Rome P.zza Verdi 6 ° - tel. 06 858211 - if the services are denied due to the insolvency of the organizer or the seller.
- Currencies and exchanges
The quotas in the catalog, when presenting the individual products and confirming the services, unless otherwise stated, are to be considered expressed in euros.
Individual participation fees include:
- registration fee or file management fee; this fee is not refundable in the event of cancellation of the contract by the traveler since the reimbursement of the price refers to services not yet performed at the time of withdrawal and cannot relate to costs already incurred, as they relate to services already rendered.
- participation fee: expressed in the catalog or in the quotation of the package provided to the seller or traveler in the case of direct sales;
- cost of any insurance policies against the risks of cancellation and / or medical expenses or other services requested, if not included in the participation fee;
- cost of any visas and entry and exit taxes from the holiday destination countries;
- airport and / or port charges and taxes;
- any administrative costs of revision / change in practice.
All quotations and contractual clauses in this catalog refer to the date of publication of the same. Any changes will be communicated by updating the website. The content of this technical sheet forms an integral part of the general conditions of the tourist package sales contract.
THE PRICES DO NOT INCLUDE:
Any variation requested by the traveler after the confirmation of the services included in the package will result in the tourist being charged for: € 50.00 (VAT excluded) per file; in the event that the airline tickets have already been issued at the time of the change by the tourist, the penalties and expenses provided for by IATA or the carrier will be charged in addition to the modification costs indicated above, in addition to the payment to the organizer of all the additional expenses incurred to proceed with the change. In the event of substantial changes to the practice, such as change of destination or change of departure date, the cancellation penalties set out in this technical sheet may be applied. The change of the name of the renouncing customer with that of the substitute may not be accepted by a third service provider, in relation to some types of services, even if carried out within the term of the General Conditions of the Contract for the sale of tourist packages.
The organizer will therefore not be responsible for any non-acceptance of the modification by third party service providers. This non-acceptance will be promptly communicated by the organizer to the interested parties before departure.
At the time of booking, a deposit equal to 30% of the price of the tourist package must be paid in accordance with the General Conditions of Participation, while the balance must be paid at least thirty days before the departure date, unless otherwise specifically agreed in writing. For bookings made from the thirtieth day prior to departure, the full amount of the tourist package must be paid at the time of booking. Failure to make the above payments on the established dates constitutes an express termination clause of the contract, without prejudice to compensation for further damages suffered by the organization.
- Cancellation penalties
The traveler who withdraws from the contract before departure outside of the hypotheses listed in the General Conditions of Contract for the Sale of Tourist Packages, will be charged - regardless of the payment of the deposit and unless otherwise specified below and / or during the confirmation of the services - the individual file management fee, the cost of insurance coverage and, unless otherwise specified on the presentation pages of the individual products of this brochure and / or in the process of confirming the services, the penalties calculated as a percentage of the gross participation fee as here indicated below:
- more than 60 days before departure: 30% deposit
- 60 to 29 days 40%
- 28 to 21 days 50%
- 20 to 14 days 70%
- 13 to 7 days 80%
- less than 7 days 100%
The reference is always to “calendar” days. In the event that the airline tickets have already been issued at the time of cancellation by the tourist, in addition to the penalties indicated above, the penalties and expenses envisaged by IATA or by the carrier will be charged. In any case, no reimbursement is due to the traveler who decides to interrupt the trip or stay or not to use the services regularly booked and accepted in the contract for the sale of tourist packages. In the case of pre-established closed groups, these sums will be agreed from time to time at the signing of the contract.
Important: some periods of the year or some particular destinations or tourist services (e.g. New Year's Eve, theatrical performances, etc.) may provide for booking, payment and cancellation rules imposed by the suppliers of the services themselves, which may not coincide with the rules set out above. The related booking, payment and cancellation penalties will be specified to the traveler by the organizer and / or the seller at the time of booking.
The non-attribution to the traveler of the impossibility of taking advantage of the holiday does not legitimize the withdrawal without penalties, provided for by law only for the objective circumstances found at the destination of the holiday referred to in paragraph 2 or for the hypotheses referred to in paragraph 1, being provided the possibility of guaranteeing oneself from the economic risk connected to the cancellation of the contract, with the stipulation of a specific insurance policy, where not provided for in the form inclusive of the organizer.
Pursuant to art ex art. 47 1st paragraph lett. g. Consumer Code, we inform you that the right of withdrawal is excluded in contracts concluded at a distance. Pursuant to art. 41 paragraph 7 of the tourist code, we inform you that in contracts negotiated away from business premises, in the case of offers with significantly reduced rates compared to competing offers, the right of withdrawal is excluded. The cancellation penalties provided for in the technical sheet are therefore applicable to the traveler / consumer who withdraws from the contract signed at a distance or away from business premises with significantly reduced rates compared to competing offers. Pursuant to Article 59 of the Consumer Code, Legislative Decree 6 September 2005, n. 206 amended following Legislative Decree 21 February 2014 n.21, the right of withdrawal is excluded in relation to contracts for the supply of accommodation, transport, car rental services, catering or services relating to leisure activities, if the contract provides for a specific date or period for performance. Therefore, the cancellation penalties provided for and indicated in each individual service are applicable to the consumer who withdraws from the contract signed remotely or negotiated away from business premises.
- Description of tourist services and price lists
The rates of the tourist packages and the descriptions of the tourist services published in the catalog may be subject to variations, unless the modification is disseminated to intermediaries.
- Excursions on site
The excursions, services and services purchased by the tourist on site and not included in the price of the tourist package are extraneous to the subject of the relative contract stipulated by 4Guimp Travel in the role of organizer. Therefore, no responsibility can be ascribed to 4Guimp Travel neither as organizer nor as service intermediary even in the event that, as a courtesy, residents, companions or local correspondents can take care of booking such excursions.
- Passenger information pursuant to Reg. 2111/2005
The name of the carrier who will carry out your flight (s) is indicated on the booking confirmation sheet; any changes will be promptly communicated to you, in compliance with Regulation 2111/2005.
We remind you that to travel abroad an individual passport is also required for minors, including infants.
The introduction of drugs in some countries is highly regulated, so we recommend that you inquire about the regulations relating to the destination of the booked trip, especially if you have to follow very specific drug therapies. Recall that in the United States a prescription is required to purchase contact lenses.
- Covid-19 pandemic
Information for our travelers.
For technical-organizational reasons during the booking or during the journey the itinerary may be subject to changes.
The program described below respects all the regional, national and international government measures in force at the time of its elaboration.
The structures and services proposed in our programs, following the restrictive measures put in place by the individual States to contain the infection from Covid-19, may have limitations in the use and / or performance of the program and the standard services provided. Our suppliers will follow the safety protocols adopted in compliance with the laws in force in the country of destination.
If there are changes to these measures that affect the services provided, the quotas may undergo variations, such as: difficulties in reopening some planned hotels, these will be replaced with others of the same category, if any; some visits may also be canceled or replaced with others, depending on any new rules for access to places of interest; limitations on the maximum number of passengers on means of transport.
However, we will do everything possible to keep the odds and itinerary unchanged.
Given the changeability of the information, travelers verify and undertake to verify before departure the official general information provided by the Ministry of Foreign Affairs through the website www.viaggiaresicuri.it , https://reopen.europa.eu/it; https://www.easa.europa.eu/covid-19-travel-information) and on the WHO website via the site www.who.int
The traveler is invited to take a careful look at the characteristics of the tourist package offered in order to have full knowledge of the type and peculiarities of the trip and to make an informed choice. The traveler who participates in our trips acknowledges and declares to be in a state of good psychophysical health, not to present any contraindications to the practice of this sporting activity.
The tourist package organized with the mountain bike / e-mountain bike travel formula requires technical and physical preparation.
In the case of unaccompanied travelers with reduced mobility, pregnant women, minors unaccompanied by parents or another authorized person and people in need of specific medical assistance, but also if you simply have doubts about your ability to tackle the itinerary described in the poster / description of the trip, the traveler is invited to contact the organizer before booking in order to choose the most appropriate solution to allow participation in the trip in safe conditions.
The organizer reserves the right to refuse the booking or departure of the traveler in the event that the characteristics of the booked trip are incompatible or excessively risky for the health or safety of the traveler who has omitted information relating to his technical preparation and / or health condition. . In such cases, the organizer will reimburse the amount already paid net of the non-refundable expenses already incurred up to the time of the refusal of the booking and / or departure.
For each travel program, a scale of difficulty is indicated - the legend of which is shown below - which represents the type and fundamental characteristics of the trip in order to make the traveler aware of the difficulties of the trip and allow him to acquire all the information useful for deciding whether or not the characteristics and difficulties of the trip are compatible with his psychophysical conditions.
The scale we refer to in the classification of our tours is there singletrack ladder (STS).
This scale is divided into three difficulty classes (easy, medium and difficult), which are identified by the blue, red and black color coding commonly used for ski slopes.
These difficulty classes are based on the riding skills of an average biker with a technically up-to-date and functional mountain bike.
The scale includes six degrees of difficulty, from the lowest S0 to the highest S5.
The easy difficulty class includes grades S0 and S1, the average is defined by S2 and difficult includes all higher S grades.
The STS is limited to the technical difficulty of a trail flat or downhill.
The classification of the single trail is based solely on the most objective route characteristics possible under ideal conditions such as sufficient daylight and dry terrain. The classification is therefore independent of factors that cannot be influenced by the driving technique or are subjective and variable, such as:
- the degree of danger (danger of falling)
- the weather (humidity, ice, fog and snow)
- the light conditions
- driving speed
In addition to the STS classification of the trails included in the tour, it will be advisable to carefully evaluate:
- Your fitness and training level
- Your experience gained in similar activities (mountain biking / e-mountain biking)
- The frequency with which physical activity is practiced
Insights into the technical and fitness level required to participate in our tours are present at this link (dedicated website section)
Participants in our bike tours / excursions must comply at all times with the rules of the road and the laws on the use and abuse of illegal substances such as drugs and alcohol. 4Guimp Travel is not responsible for injuries or damage caused by the intentional or negligent behavior of the tour participants, by accidental falls and by accidents that occur during the tours / excursions. Participants must decide for themselves if they are able or in an appropriate state to be able to complete the tour / excursion safely. During guided and self-guided tours / excursions and bike rental, it is mandatory to wear a bike helmet when using the bike.
Our Guides have the right to ask the participant to tackle some sections on foot in the event that the participant's technical level does not allow them to tackle these sections safely or this section is considered risky for the participant's safety; to modify the tour - possibly choosing a simpler itinerary or making some sections by means of transport - in the event of adverse weather conditions or the physical conditions of one or more participants do not allow to tackle the planned tour safely.
Our Guides decide on any postponements, interruptions, itinerary changes for any reasons of necessity.
The behavior of the participants
Participants in our bike tours / excursions are required to listen to the Guide responsible for the day, to follow his instructions and to behave in compliance with the other participants, the Guides and the places crossed during the tour.
BICYCLE RENTAL AND STORAGE AND BICYCLE ACCESSORIES
4Guimp Travel is required to ensure that all rental equipment is in operational condition at the start of the rental period. With their signature, the person renting (hereinafter referred to as "the traveler") declares that the equipment is in good working order. The traveler must show a personal identity document. The customer must consent to the compilation of the necessary personal data. And to the payment of a deposit. 4Guimp Travel reserves the right to withhold this deposit in the event that the bicycle or the accessories of the rented bicycle are not returned, or returned with significant damage. This does not release the traveler from liability for the difference up to the damage suffered.
Minimum age requirements
The minimum age for bike rental is 18 years. Young people and children under the age of 18 will only be able to use the rental bikes under the supervision of an adult. In this case, the adult concerned is liable through his signature on the rental agreement.
Use of bicycles and bicycle accessories
The customer declares with his signature that he is in a position to use the equipment and is aware of the highway code, as well as being responsible for compliance with these road regulations both on and off the road.
The traveler is required to secure the rental equipment against theft. It is not permitted to re-rent bicycles or bicycle equipment to third parties. When the rented bicycles are not in use, the renter is obliged to secure the bicycle to an anchored object (such as a bicycle rack, fence, or pole. light). The customer must immediately inform 4Guimp Travel in case of loss or theft of the rented equipment. The traveler will be responsible for paying the costs of the value of the equipment in case of loss or theft. The customer is required to register cases of theft with the police.
Customer Liability for Equipment Damage
The traveler is obliged to return the rental material in good working order and without damage. The repair costs for damage suffered by the rented material during the rental period are charged to the traveler.
INFORMATION ON THE PROCESSING OF PERSONAL DATA EX ARTT. 13-14 EU REGULATION 2016/67
4Guimp Travel as Data Controller of your personal data, pursuant to and for the purposes of the EU Reg. 2016/679 hereafter 'GDPR', hereby informs you that the aforementioned legislation provides for the protection of data subjects with respect to the processing of data personal data and that this treatment will be based on principles of correctness, lawfulness, transparency and protection of your privacy and your rights. Your personal data will be processed in accordance with the legislative provisions of the aforementioned legislation and the confidentiality obligations set forth therein.
Purpose and legal basis of the processing: in particular, your data will be processed for the following purposes related to the implementation of obligations relating to legislative obligations:
- obligations required by law in the tax and accounting field;
- litigation management.
Your data will also be used for the following purposes relating to the execution of measures related to contractual or pre-contractual obligations:
- after-sales assistance;
- customer management;
- activity planning;
- detection of the degree of customer satisfaction;
- customer billing history.
For the purposes of the indicated processing, the Data Controller may become aware of particular categories of personal data and in detail: religious beliefs, racial or ethnic origins, state of health. The processing of personal data for these particular categories is carried out in compliance with Article 9 of the GDPR. Your personal data may also, subject to your consent, be used for the following purposes:
- possibly to satisfy market surveys, statistics and for promotional activities also related to the shipment of advertising and promotional material.
The provision of data is optional for you with regard to the aforementioned purposes, and your refusal to process it does not compromise the continuation of the relationship or the adequacy of the treatment itself.
Methods of processing. Your personal data may be processed in the following ways:
- outsourcing of processing operations to third parties;
- creation of profiles relating to customers, suppliers or consumers;
- processing of data collected by third parties;
- processing by means of electronic computers;
- manual processing by means of paper archives.
Each treatment takes place in compliance with the procedures set out in Articles. 6, 32 of the GDPR and by adopting the appropriate security measures provided.
Your data will be processed only by personnel expressly authorized by the Data Controller and, in particular, by the following categories of employees:
- Reservations staff;
- Administration Office;
- Marketing office.
Communication: Your data may be disclosed to external parties for a correct management of the relationship and in particular to the following categories of Recipients including all the duly appointed Data Processors:
- banks and credit institutions;
- consultants and freelancers, also in associated form;
- in the context of public and / or private entities for which the communication of data is mandatory or necessary in compliance with legal obligations or is in any case functional to the administration of the relationship;
- freight forwarders, transporters, landlords, post offices, logistics companies;
Dissemination: Your personal data will not be disclosed in any way.
Your personal data may also be transferred, limited to the purposes indicated above, in the following states:
- EU countries;
- been safe Extra UE.
Retention period. We point out that, in compliance with the principles of lawfulness, purpose limitation and data minimization, pursuant to art. 5 of the GDPR, the retention period of your personal data is:
- established for a period of time not exceeding the achievement of the purposes for which they are collected and processed for the execution and fulfillment of the contractual purposes;
- established for a period of time not exceeding the completion of the services provided;
- established for a period of time not exceeding the achievement of the purposes for which they are collected and processed and in compliance with the mandatory time limits prescribed by law;
- one year for the retention of identity documents.
Owner: the Data Controller, pursuant to the Law, is 4Guimp Travel email: email@example.com
You have the right to obtain from the owner the cancellation (right to be forgotten), limitation, updating, rectification, portability, opposition to the processing of personal data concerning you, as well as in general you can exercise all the rights provided. by articles 15, 16, 17, 18, 19, 20, 21, 22 of the GDPR.
EU Reg. 2016/679: Articles 15, 16, 17, 18, 19, 20, 21, 22 - Rights of the interested party
- The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet recorded, their communication in an intelligible form and the possibility of making a complaint to the Supervisory Authority.
- The interested party has the right to obtain the indication:
- the origin of the personal data;
- the purposes and methods of the processing;
- of the logic applied in case of treatment carried out with the aid of electronic instruments;
- the identity of the owner, manager and the representative appointed under article 5, paragraph 2;
- of the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents.
- The interested party has the right to obtain:
- updating, rectification or, when interested, integration of data;
- the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those that do not need to be kept for the purposes for which the data were collected or subsequently processed;
- the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment proves impossible o involves the use of means that are manifestly disproportionate to the protected right;
- data portability.
- The interested party has the right to object, in whole or in part:
- for legitimate reasons to the processing of personal data concerning him, even if pertinent to the purpose of the collection;
- to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.